Student Success Specialist

JOB TITLE: Student Success Specialist     DIVISION: Division of Academic Affairs

SUPERVISOR’S TITLE: Director of Student Retention     DEPARTMENT: Student Success Center

BASIC FUNCTIONS: This position is responsible for student success, retention, and progression to graduation by providing individualized and small group outreach to students in transition and to those who are on academic probation.  The Student Success Specialist connects students to relevant campus resources; provides ongoing academic coaching and support for students; monitors and tracks progress of students and maintains communication with faculty and staff in support of students. This position will cover the evening shift in the Student Success Center with hour of 12:00 – 8:30 p.m. on Monday – Thursday; Friday hours are required from 8:30 – 5:00 p.m. On special event days, the hours may vary.



  • Refer and connect students with relevant college resources and coordinate with college stakeholders to secure additional outreach and support;
  • Support individual students to develop realistic goals/success plans that will contribute to academic and personal achievement in college; mentor and motivate students to achieve educational goals;
  • Track progress of individual students and maintain consistent and confidential records of individual student data;
  • Assist the Director in planning academically focused activities/workshops geared towards student success;
  • Provide stop-out engagement and support of Eligible to Return students;
  • Provide outreach to identified student populations such as non-registered students or academically at-risk students;
  • Assist the Retention Director with data-driven reports for the institution;
  • Serve on College committees as appointed by Director;
  • Collaborate with various campus resources to meet the needs of students in transition, including transfer students, first-year students, all classifications, and graduate students
  • Teach and/or co-teach one-credit college experience course for first-year students


  • Strong counseling/coaching skills;
  • Ability to identify students’ needs for support services to make appropriate referrals;
  • Ability to collaborate with colleagues across divisions to ensure students’ needs are prioritized and effectively addressed;
  • Ability to encourage and empower students to make their own decisions;
  • Ability to maintain student confidentiality;
  • Strong oral and written communication skills;
  • Strong technical skills that include experience working with student management and early alert systems/tools;
  • Strong grasp of leadership and development trainings for student leaders
  • Ability to effectively digitally communicate through new media, including social network sites (Facebook, Twitter, LinkedIn and Instagram);
  • Excellent computer skills and proficiency with a variety of computer applications  (i.e. Word, Excel, Outlook, etc.)


  • Bachelor’s degree is required
  • At least three years of post-baccalaureate work experience, preferably in education, is required
  • Knowledge of student development, strategies and resources to promote student success
  • Experience working with students from underserved and underrepresented backgrounds preferred

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