Director, Student Success and Retention

JOB TITLE:    Director, Student Success and Retention                  DIVISION:       Academic Affairs

SUPERVISOR’S TITLE: VP for Academic Affairs                            DEPARTMENT:         Academic Affairs

BASIC FUNCTIONS:  The Director of Student Success and Retention will provide leadership in the implementation and management of a comprehensive student retention plan. Through engagement with the entire campus community, the Director of Student Success and Retention will develop, implement, and coordinate strategic retention-based outreach and student success initiatives for a diverse, undergraduate student population that includes first generation, low-income, historically underrepresented, international, transfer, and veteran students. The Director of Student Success and Retention is charged with management of the Student Success Center (SSC), and leadership responsibility for the Summer Bridge, and First Year Experience.  and assist with New Student Orientation programs. Specific responsibilities include but are not limited to: improving current retention strategies, assessing efficacy, recommending appropriate student retention policy changes to administration, implementing and managing a comprehensive early alert system focused on identifying at-risk students, and providing outreach initiatives designed to provide support to enhance persistence. This 12-month position requires some evening and weekend hours.



  • Develop and implement year-round programming for Summer Bridge students;
  • Develop and implement year-round programming for First Year Experience students;
  • Provide direct supervision for the Student Success Center and its staff (supplemental academic advising and coaching, academic recovery, disability services, learning labs, tutoring services and student help desk);
  • Lead and provide oversight for seamless integration and coordination of proactive support service tools aimed to enhance students’ abilities to succeed through first year student transition to college and engagement;
  • Design and oversee early alert efforts and assign appropriate professionals to provide interventions to enhance students’ abilities to persist and succeed academically;
  • Use data to develop and implement strategies to positively impact key metrics i.e. graduation rates, student satisfaction, student retention goals, and credit generation;
  • Co-manage emergency student support initiatives such as the distribution of emergency aid funds and laptop loaner program;
  • Recruit, select, train, and supervise student success trainers, peer mentors, and orientation leaders.
  • Infuse use of technologies to enhance coordination and delivery of support services to students;
  • Lead annual efforts for each assigned service area to develop and implement assessment strategies to measure effectiveness in meeting goals;
  • Identify strengths and strategies to enhance service quality and student outcomes
  • Ensure that comprehensive service reviews are completed in accordance with the assessment cycle for continuous improvement;
  • Collaborate across academic departments and schools as well as with operational units of the college to further strengthen efforts, coordinate strategies, assess effectiveness, and enhance students’ retention, persistence, and engagement;
  • Coordinate with academic deans and department chairs to facilitate the faculty training and curriculum enhancement of freshman seminars and sophomore professional pathways seminars;
  • Interpret and maintain compliance with college policies and procedures, recommending revisions, as needed;
  • Plan, implement and coordinate special events for new students, transfer students and their families in conjunction with members of the New Student Orientation Advisory Committee;
  • Manage budgets for assigned areas;
  • Develop and implement comprehensive student communications plan that includes social media, text platforms, website, learning management system, etc.;
  • Recruit, train, supervise, evaluate, and manage Student Success Center staff;
  • Meet regularly with the Academic Affairs, Enrollment Management and Student Affairs leadership teams to discuss and plan retention initiatives and collaborative efforts necessary to ensure success;
  • Perform additional related duties as assigned.


  • Excellent customer service and organization skills
  • Strong collaborator and effective team manager
  • Five years of experience in higher education administration
  • Demonstrated understanding of enrollment/retention management services
  • Experience gathering data, analyzing trends and writing reports
  • Demonstrated understanding and knowledge of current evidence-based, best practices related to student retention (experience preferred)
  • Experience identifying areas of improvement based on evidence
  • Ability to coordinate multiple projects simultaneously and efficiently while meeting required deadlines
  • Demonstrated experience in planning and budget management
  • Experience working with students from under-served and under-represented backgrounds preferred
  • Strong technical skills that include experience working with retention solutions platforms like, EAB Navigate or Starfish or other early alert systems/tools that enhance student retention and success
  • Ability to effectively communicate through new media, websites, and social networking sites (Facebook, Twitter, Instagram, etc.)
  • Excellent computer skills and proficiency with a variety of computer applications i.e. Microsoft Suite (Outlook, Word & Excel), Google Tools, etc.


  • D. or Ed.D preferred with a minimum of 3 years of administrative experience in higher education or Master’s degree with a minimum of 5 years of administrative experience in higher education
  • At least two years of supervisory experience

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