STUDENT WRITTEN COMPLAINTS PROCEDURE AND FORM

Benedict College’s procedure for addressing written student complaints is as follows:

A student who expresses a complaint about a personnel matter, academic issue, policy, procedure, or action of the College must first attempt to resolve the complaint by working with the person(s) with whom the complaint originated. If a resolution is not reached at this level, the student will be advised to state his/her complaint in writing and submit it to the head of the applicable department. The written complaint must be stated clearly, to include:

  1. Student information, including student’s name, contact information, signature, date of filing the complaint
  2. Nature and details of the complaint, including date of occurrence, witnesses, witness contact information
  3. Proposed resolution

The student may use the “Student Written Complaint Form” (PDF) that is attached and that is also available in administrative offices. The complaint should be filed as soon as possible after the incident occurs, preferably within 30 days but not later than 90 days. Complaints filed after 90 days will be considered on a case by case basis.
The administrative office receiving the written student complaint reviews the complaint, gathers all information necessary for addressing the complaint, reaches a resolution, and provides a written response to the student.

If the student still feels the complaint has not been resolved adequately, the student may request to have the complaint heard by the Student Grievance Committee. The Student Grievance Committee determines a resolution and provides a written statement of its resolution to the student.

The final appeal at the College for written student complaints is to the President.

If the student is not satisfied with the action of the President, he/she may investigate to determine where assistance may be available from other entities by contacting the South Carolina Commission on Higher Education, Academic Affairs and Licensing at www.che.sc.gov.

Click here for the Student Written Complaint Form (PDF)

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